- Ketu South residents protest against ECG's billing practices.
- Discrepancies between meter readings and bills cause distress.
- Residents demand billing software suspension and meter audit.
- Protesters claim ECG's practices violate their rights.
Residents of Ketu South Municipality in the Volta Region are expressing their outrage and frustration over the alleged unfair billing practices by the Electricity Company of Ghana (ECG). The residents claim that the billing practices have caused significant psychological distress and financial burdens due to the discrepancies between the readings on the power meters installed in homes and businesses and the bills received.
Despite the presence of meters intended to accurately measure consumption, many consumers are being issued “outrageous bills” based on predictive or estimated consumption rather than actual usage. The concerned consumers stated, “We are law-abiding citizens and are ready to pay for what we have consumed as recorded by the meters fixed by the company itself.”
However, they emphasized that the current billing practices are a blatant violation of their rights and undermine the purpose of metering. The residents have outlined several demands to rectify the situation, including the suspension of the problematic billing software.
They demand that the billing software be replaced or modified to ensure accurate meter readings and billings, and that prepaid meters be made optional for those who prefer them. Another demand is for ECG to audit meters in the areas under the Denu ECG jurisdiction, addressing the presence of illegal meters bought from neighboring countries, which result in significant revenue loss.
The residents also call for improved customer service, demanding that staff at the Denu office be trained to treat customers with dignity and professionalism. The protest is a clear indication of the residents’ frustration with the alleged unfair billing practices, and they will likely continue to push for changes until their demands are met.
