The Electricity Company of Ghana (ECG) has sounded a warning to its customers to be cautious of fraudsters requesting payments through mobile money platforms for ECG services.
According to the General Manager of External Communications, Charles Nii Ayiku Ayiku, the ECG never solicits payments via phone calls, and all transactions must be conducted through official channels – the ECG Power mobile app or the shortcode *226#.
Ayiku revealed that fraudsters often target individuals applying for meters, citing an incident where a high-profile individual lost GH¢3,000 to a scam. He emphasized that customers should never make payments through mobile money accounts following unsolicited phone calls.
“The ECG would never call you to request payment via an unauthorized platform. Payments should only be made through the ECG Mobile App,” he stressed.
The ECG urged the public to remain vigilant, report suspicious activities, and seek assistance through secure channels. The company also warned against illegal power connections, threatening arrest and prosecution for violators.
