- A major system issue has interrupted MTN’s bundle purchases and bonus data offer
- MTN’s new data offers, including the 15% bonus, temporarily halted
- Telecel and AT Ghana successfully launched their improved data packages
MTN Ghana has announced a significant technical issue that has temporarily disrupted its data bundle services, coinciding with the launch of new, enhanced data offers scheduled to begin on July 1, 2025.
In a public notice to customers, the telecom operator confirmed that a technical glitch had impacted data bundle purchases as well as the newly introduced 15% bonus data.
“While implementing the enhanced data packages, which include a 15% bonus starting today, July 1, we encountered a major technical issue affecting both bundle purchases and bonus data,” the statement read.
“As a result, customers are currently unable to buy data bundles.”
MTN apologized for the inconvenience and assured users that technical teams are working around the clock to restore services.
“We understand the critical need for connectivity and sincerely regret the disruption. We’ll continue to provide updates as the situation progresses,” the company added.
Industry-Wide Data Upgrade Begins
The disruption comes as all three major telecom providers—MTN Ghana, Telecel Ghana, and AT Ghana (AirtelTigo)—begin implementing more generous data offers at no additional cost, following new policy directives from the Ministry of Communication, Digital Technology and Innovations.
Under the revised pricing structure:
- MTN Ghana, classified as a Significant Market Power (SMP), was set to reinstate its GH¢399 bundle to 214GB, up from 92.88GB.
- All MTN data packages were to receive a 15% data bonus.
- Telecel Ghana has increased its GH¢400 bundle from 90GB to 250GB, with a 10% bonus across all bundles.
- AT Ghana now offers 236GB for GH¢400, up from 195GB.
Government Oversight and Consumer Impact
The new pricing regime was introduced after extensive consultations, aimed at improving value for consumers. Communications Minister Samuel Nartey George, who unveiled the policy in June, acknowledged the financial implications for telecom companies but welcomed the progress.
“These increases come at a cost to the operators, but I’m pleased that our dialogue is delivering real benefits to Ghanaians,” he stated.
To ensure transparency and compliance, the National Communications Authority (NCA) will begin quarterly billing integrity tests starting Q3 2025, to verify accurate data crediting and rollover.
Despite MTN’s temporary technical challenges, Telecel and AT Ghana customers are already benefiting from the upgraded data offers without any disruption.
Minister George also disclosed ongoing discussions with the Ministries of Finance and Energy to address taxes and utility costs that continue to contribute to high data pricing in the sector.
