MTN Ghana’s CEO, Stephen Blewett, has announced that the company has invested over $1 billion in enhancing customer service over the past five years, demonstrating MTN’s ongoing dedication to customer satisfaction. He also mentioned plans for further significant financial investments in the coming year.
“We are here because of our customers,” Blewett said. “We want to provide you with an exceptional experience, not a poor network. MTN’s success today stems from our commitment to invest over $200 million annually in our network.”
By the end of this year, the company will have invested $1 billion over the last five years, with plans to continue increasing this investment to further improve services.
Blewett also addressed the growing issue of mobile money fraud, urging customers to remain vigilant. He shared a personal story from his first month at MTN when he was targeted by a mobile money scam.
“In my first month here, I received a call from a fraudster claiming I had made a transfer. I kept him on the phone for 15 minutes, hoping to prevent him from scamming someone else. Eventually, I told him I was the CEO of MTN, but he didn’t believe me and hung up. This experience highlights the importance of staying alert,” Blewett said.
He assured customers that MTN is actively working on solutions to combat mobile money fraud and is continuously looking for ways to improve the user experience.
