- Kotoka International Airport's check-in systems disrupted due to excavation works.
- Disruption occurred on July 16, 2024, at 7:51 PM and lasted for an hour.
- Backup internet service used to manage situation, and management apologized to affected passengers.
The Ghana Airports Company Limited (GACL) has revealed that the disruption in its check-in systems at Kotoka International Airport on Tuesday was caused by ongoing excavation works at the facility. The management of the airport clarified that the disruption was not due to erratic power supply, as widely speculated.
According to a statement released by GACL, the check-in systems at Terminal 3 experienced a disruption at about 7:51 PM on Tuesday, July 16, 2024. The disruption lasted for about an hour, leading to delays in passenger processing and airline turnaround times.
The root cause of the disruption was identified as a fibre optic system failure due to ongoing excavation works by Ghana Water Company Limited (GWCL) along the fibre path of Telecel Ghana Limited between Cantonments and Teshie Nungua.
Contrary to some speculations, the disruption was not related to a power outage (dumsor), the airport management stated. Passengers were promptly notified of the situation, with regular updates provided through intermittent announcements.
Despite the initial challenge, the situation was efficiently managed using the backup internet service, allowing airlines to eventually depart for their respective destinations.
Management extended its sincere apologies to passengers who were affected by the downtime and wished to assure them of its commitment to providing seamless facilitation through all GACL-operated airports. The incident has highlighted the importance of effective communication and contingency planning in ensuring smooth airport operations.
